FAQs

Frequently Asked Question’s

Please contact the clinic at your nearest location to book an appointment. You can find the contact details of each clinic in the ‘contact us’ section of the website.

No, you do not require a referral to book in with a podiatrist. However, if you have a referral please bring it with you to the appointment. 

Veterans’ Affairs, WorkCover, TAC and EPC (Medicare) patients do require a referral to access the funding for podiatric treatment.

At your initial consultation, the podiatrist will ask you a series of questions to determine the history of your complaint and goals of therapy. The podiatrist will also complete a physical examination of your feet and lower limb to determine the causes/contributing factors of the main presenting concern.

If you have had any investigations, including x-rays, MRIs, CTs or blood tests, please bring copies of these results with you. Also make sure you bring a few samples of the shoes you wear most frequently and any orthotics you may currently be using.

If you are seeing a podiatrist regarding a sporting injury, you may be required to do some sort of activity. Please wear appropriate clothing so a proper assessment can take place. Make sure you bring the footwear with you that you wear in your activity (runners/football boots/tennis shoes, etc.)

Yes. all patients must settle their account on the day of their consultation. Cash, cheques, EFTPOS, Visa, Mastercard and bankcard are accepted. WorkCover/TAC patients will be given the required paperwork to claim back their expenses.

If you fail to attend an appointment or make a late cancellation (within 12 hours of your appointment time), you may be charged a fee. If you fail to attend your appointment, it means other people may miss out on getting essential treatment, so please give us plenty of notice if you need to make a change.

Yes, we do treat WorkCover and TAC patients. Initial consults will be charged private fees and will need to claim the cost of consultations back from their employer, WorkCover insurer or the TAC. This may result in a gap between our fees and the amount refunded by the employer, WorkCover insurer or the TAC.

Use the “contact us” page on this website. However, we will not discuss treatments via email.

Yes, please bring your private insurance card to the appointment to use HICAPS to claim through your private health insurer. Most patients will be required to pay a gap fee for the consultation and any products purchased. If you would like to know the gap fee amount, please check with your insurance company prior to attending the appointment.

Enhanced Primary Care programs (epc) are a Medicare initiative which allows people with a complex and chronic condition access to a Medicare rebate for up to five allied health services each calendar year with a referral from their GP. Your GP will determine which services you need. We will assist with any podiatric needs.

Yes. we are happy to treat DVA card holders with a doctors referral.